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2 min read

Providing Quality Answering Service Requires Ongoing, Intentional Effort

Joseph Kohalmi: Aug 5, 2026, 9:30:00 AM

Businesses that care about their customers and callers want to provide a professional experience over the phone. That’s why most every organization...

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1 min read

Answering Service Case Study: Insurance Agency Helps Hundreds After Storm

Drew Ritter: May 21, 2026, 6:15:00 PM

Robin peered through the water cascading down her windows. Tree branches, roofing materials, and garbage streamed past her house in a swarm of...

Insider Call Center Business Answering Service HIPAA reports offs call offs report offs employee lawsuit Business solutions after-hours support full-time hire alternative telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members quality assurance team training help training employee training

Celebrating 25 Years Of Service

Joseph Kohalmi: Oct 1, 2019, 11:30:00 AM

Advantage TeleMessaging, Inc. celebrated its 25th Anniversary on September 28th, 2019! Since 1994, they have been dedicated to the success of every...

Call Center Business Answering Service HIPAA reports offs call offs report offs employee lawsuit Business solutions after-hours support full-time hire alternative telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members quality assurance team training help training employee training

ATSI Award Of Excellence Earned Five Years In A Row

Joseph Kohalmi: Jun 14, 2019, 4:52:51 PM

We are excited to announce that Advantage TeleMessaging, Inc. has once again earned the Award of Excellence for Outstanding Service by the...

1 min read

Advantage TeleMessaging, Inc. Acquires A-Plus Answering Service

Joseph Kohalmi: May 21, 2019, 12:52:40 PM

West Reading, PA – May 1, 2019 – Advantage TeleMessaging, Inc., a provider of contact center and telephone answering services, today announced its...

2 min read

Answering Service Case Study: Properly Handling Employee Call Offs

Joseph Kohalmi: Aug 23, 2018, 11:00:49 AM

The phone was ringing before Lauren could even sit down. She answered it. It was her boss, Michael Reite, the executive vice-president of human...

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