Call Center & Answering Service News

Joseph Kohalmi

Recent Posts by Joseph Kohalmi:

Why You Should Go with a Certified Answering Service

If you’ve shopped around for answering services, you’ve surely seen a pattern. What’s the one thing they all claim? Every answering service insists that they provide quality service. But as they say, talk is cheap. Can they backup their claim by actually doing what they say?

Topics: Call Center Business Answering Service HIPAA Business solutions after-hours support telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members

Answering Service Case Study: Properly Handling Employee Call Offs

The phone was ringing before Lauren could even sit down. She answered it. It was her boss, Michael Reite, the executive vice-president of human resources. She listened while he rushed through his news.

Topics: Call Center Business Answering Service HIPAA reports offs call offs employee lawsuit