2 min read
First real snowstorm of the year, ice on the lines, and your phone won't stop ringing. That's usually the moment you find out whether your setup can handle a bad day, not the moment to start figuring it out.
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3 min read
Artificial intelligence is changing how businesses handle communication. AI receptionists can answer calls instantly. They can route callers....
2 min read
Businesses that care about their customers and callers want to provide a professional experience over the phone. That’s why most every organization...
3 min read
Your office may close at 5 PM.
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3 min read
Most businesses eventually hit the same problem. The phones are ringing too often. Staff members are overwhelmed. Calls are getting missed. And...
1 min read
Dennis Harris, owner of ACSI Business Machines faced a problem. His office machine business had a high number of calls at certain times of the day...
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3 min read
“Please leave a message after the tone.”
3 min read
Most businesses don’t realize how much revenue they lose from missed calls.
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2 min read
You’ve spent years building your business. Every customer call matters. Every patient inquiry matters. Every after-hours emergency matters. So when...
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3 min read
Not all answering services are built the same. Some focus strictly on volume. Some rely heavily on scripts and automation. Others feel disconnected...
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3 min read
When customers call with an emergency, they are not looking for voicemail.
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3 min read
Healthcare doesn’t stop when your office closes. Patients still have questions. Prescription concerns still happen. Symptoms still appear late at...
1 min read
Robin peered through the water cascading down her windows. Tree branches, roofing materials, and garbage streamed past her house in a swarm of...
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3 min read
When customers call your business, they expect someone to answer. Not a voicemail. Not a busy signal. Not a callback three hours later. Whether it’s...
Advantage TeleMessaging, Inc. celebrated its 25th Anniversary on September 28th, 2019! Since 1994, they have been dedicated to the success of every...
We are excited to announce that Advantage TeleMessaging, Inc. has once again earned the Award of Excellence for Outstanding Service by the...
1 min read
West Reading, PA – May 1, 2019 – Advantage TeleMessaging, Inc., a provider of contact center and telephone answering services, today announced its...
2 min read
Inside the main office of the Strawberry Bluff Farm and Dairy, Leigh pinched the bridge of her nose and squeezed her eyes shut. She leaned back and...
2 min read
If you’ve shopped around for answering services, you’ve surely seen a pattern. What’s the one thing they all claim? Every answering service insists...
1 min read
Tim Koenig poked his head in David Lynde’s office Monday afternoon, wearing a big grin. “We got the Fitzgerald Natatorium job!” David beamed. “That’s...
2 min read
The phone was ringing before Lauren could even sit down. She answered it. It was her boss, Michael Reite, the executive vice-president of human...
1 min read
We are excited to announce that Advantage TeleMessaging, Inc. has once again earned the Award of Excellence for Outstanding Service by the...
2 min read
Providing Quality Answering Service Requires Ongoing, Intentional Effort
1 min read
Dazed, Bill Mason cradled his head in his trembling hands. Five minutes before, his line supervisor had rushed into his office reporting that the...
Berks County Living recently did a profile on Drew Ritter, owner and President of Advantage TeleMessaging, Inc. You can check it out here:...
2 min read
HIPAA-compliance is a vital practice all businesses must adhere to when handling Protected Health Information (PHI) and Electronic Patient Health...