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HIPAA

1 min read

Answering Service Case Study: Insurance Agency Helps Hundreds After Storm

Drew Ritter: Mar 11, 2020 2:47:48 PM

Robin peered through the water cascading down her windows. Tree branches, roofing materials, and garbage streamed past her house in a swarm of...

Insider Call Center Business Answering Service HIPAA reports offs call offs report offs employee lawsuit Business solutions after-hours support full-time hire alternative telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members quality assurance team training help training employee training

Celebrating 25 Years Of Service

Joseph Kohalmi: Oct 22, 2019 3:38:52 PM

Advantage TeleMessaging, Inc. celebrated its 25th Anniversary on September 28th, 2019! Since 1994, they have been dedicated to the success of every...

Call Center Business Answering Service HIPAA reports offs call offs report offs employee lawsuit Business solutions after-hours support full-time hire alternative telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members quality assurance team training help training employee training

2 min read

Providing Quality Answering Service Requires Ongoing, Intentional Effort

Joseph Kohalmi: Jul 23, 2019 11:54:50 AM

Businesses that care about their customers and callers want to provide a professional experience over the phone. That’s why most every organization...

Call Center Business Answering Service HIPAA reports offs call offs report offs Business solutions after-hours support full-time hire alternative telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members quality assurance team training help training employee training

ATSI Award Of Excellence Earned Five Years In A Row

Joseph Kohalmi: Jun 14, 2019 4:52:51 PM

We are excited to announce that Advantage TeleMessaging, Inc. has once again earned the Award of Excellence for Outstanding Service by the...

1 min read

Advantage TeleMessaging, Inc. Acquires A-Plus Answering Service

Joseph Kohalmi: May 21, 2019 12:52:40 PM

West Reading, PA – May 1, 2019 – Advantage TeleMessaging, Inc., a provider of contact center and telephone answering services, today announced its...

2 min read

Why You Should Go with a Certified Answering Service

Joseph Kohalmi: Jan 14, 2019 11:11:52 AM

If you’ve shopped around for answering services, you’ve surely seen a pattern. What’s the one thing they all claim? Every answering service insists...

Call Center Business Answering Service HIPAA Business solutions after-hours support telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members

2 min read

Answering Service Case Study: Properly Handling Employee Call Offs

Joseph Kohalmi: Aug 23, 2018 11:00:49 AM

The phone was ringing before Lauren could even sit down. She answered it. It was her boss, Michael Reite, the executive vice-president of human...

Call Center Business Answering Service HIPAA reports offs call offs employee lawsuit

2 min read

Are you HIPAA-Compliant?

Advantage TeleMessaging, Inc.: Feb 25, 2018 3:50:45 AM

HIPAA-compliance is a vital practice all businesses must adhere to when handling Protected Health Information (PHI) and Electronic Patient Health...

Call Center Business Answering Service HIPAA