On The Line | Advantage TeleMessaging Inc.

1 min read

Answering Service Case Study: Insurance Agency Helps Hundreds After Storm

Drew Ritter: Mar 11, 2020 2:47:48 PM

Robin peered through the water cascading down her windows. Tree branches, roofing materials, and garbage streamed past her house in a swarm of debris, dirt, and rain. With a loud crack, she watched her 60-foot Sugar Maple tree split and crash to the...

Insider Call Center Business Answering Service HIPAA reports offs call offs report offs employee lawsuit Business solutions after-hours support full-time hire alternative telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members quality assurance team training help training employee training

2 min read

Answering Service Case Study: Outsourcing Helps Family Dairy Retain Its Character

Drew Ritter: Feb 27, 2019 5:02:13 PM

Inside the main office of the Strawberry Bluff Farm and Dairy, Leigh pinched the bridge of her nose and squeezed her eyes shut. She leaned back and...

Call Center Business Answering Service call offs report offs Business solutions after-hours support full-time hire alternative telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members

1 min read

Construction Company Benefits from Expanding Their Answering Service’s Role

Drew Ritter: Oct 9, 2018 12:38:45 PM

Tim Koenig poked his head in David Lynde’s office Monday afternoon, wearing a big grin. “We got the Fitzgerald Natatorium job!” David beamed. “That’s...

Call Center Business Answering Service Business solutions after-hours support full-time hire alternative telephone support

1 min read

Telephone Answering Service Helps Business Grow

Drew Ritter: Jul 26, 2018 4:22:57 PM

Dennis Harris, owner of ACSI Business Machines faced a problem. His office machine business had a high number of calls at certain times of the day...

Call Center Business Answering Service

2 min read

Providing Quality Answering Service Requires Ongoing, Intentional Effort

Drew Ritter: Jun 18, 2018 4:28:51 PM

Providing Quality Answering Service Requires Ongoing, Intentional Effort

Call Center Business Answering Service