Who Is Advantage TeleMessaging? A 24/7 Answering Service Built Around Your Business

You’ve spent years building your business.

Every customer call matters. Every patient inquiry matters. Every after-hours emergency matters.

So when calls go unanswered, it doesn’t just create frustration. It creates missed opportunities, stressed employees, and lost revenue.

That’s where Advantage TeleMessaging, Inc. comes in.

A 24/7 Answering Service Designed Around Real Businesses

Advantage TeleMessaging, Inc. (ATM) is a U.S.-based answering service and call center that helps businesses stay connected 24/7/365.

Founded in 1994, ATM supports businesses across the United States and Canada with live answering, virtual receptionist services, dispatch support, secure messaging, and customized call handling solutions.

But what really makes ATM different is how the company was built.

Every member of the management team, including owner Drew Ritter, started as an agent handling calls.

That means the people leading the company understand what happens on the front lines because they’ve been there themselves.

National Capabilities. Family Mentality.

ATM combines enterprise-level technology with a small business mindset.

You’re not routed through layers of overseas support or stuck working with a giant corporate call center that treats your account like a number.

Instead, you work with a responsive team that believes accountability matters.

If there’s a problem, it gets addressed.

If your business changes, your call handling changes with it.

If you need support, real people are available to help.

That approach has helped ATM build long-term relationships with businesses in industries like:

• Healthcare and medical practices
• Legal offices
• HVAC and plumbing companies
• Property management
• Funeral homes
• Dental practices
• Home services
• Small businesses
• Enterprise organizations

Services Built to Support Growing Businesses

No two businesses handle calls the same way.

That’s why ATM offers flexible solutions that can be customized around your workflow, staffing needs, and customer experience goals.

Services include:

24/7 Live Answering

Professional U.S.-based agents answer calls day and night using your custom call scripts and instructions.

Virtual Receptionist Services

Give callers a friendly, professional first impression without hiring an in-house receptionist.

On-Call Dispatch

Perfect for HVAC, plumbing, maintenance, healthcare, and service businesses that need urgent calls routed quickly.

HIPAA-Compliant Secure Messaging

Healthcare providers can communicate safely and securely with HIPAA and HITECH-compliant messaging protocols.

Overflow Call Handling

When your staff gets busy, ATM steps in to prevent missed calls and long hold times.

AI Agent Support

ATM also offers AI-powered answering solutions like Linda, giving businesses more flexibility in how calls are handled.

Bilingual Support

Support English and Spanish-speaking callers with bilingual agents.

Why Businesses Choose Advantage TeleMessaging

Most businesses start looking for an answering service after something goes wrong.

Maybe staff members are overwhelmed.

Maybe calls are being missed after hours.

Maybe customers are complaining about voicemail.

Or maybe competitors simply answer faster.

ATM helps solve those problems without making the process complicated.

Clients choose Advantage TeleMessaging because the company offers:

• Transparent pricing
• No long-term contracts
• U.S.-based agents only
• 24/7 support
• Fast onboarding
• Customized call handling
• Friendly, accessible support
• Real people who are easy to work with

As Drew Ritter puts it:

“Cost, plus we're friendly and personable. We're the type of people that folks like doing business with.”

Simple Setup. Fast Go-Live.

Getting started is straightforward.

After submitting a contact form, businesses speak directly with Joe Kohaly, Director of Sales & Marketing, to review services, pricing, and call handling needs.

From there:

1. A service agreement is prepared
2. Onboarding information is completed
3. Call scripts and workflows are configured
4. Service is typically live within 2 to 3 days

ATM also provides clients with access to an online self-service portal for updates, reporting, and account management.

A Partner That Understands the Importance of Every Call

At the end of the day, answering services are about trust.

You need to know the people answering your phones care about your callers as much as you do.

That’s the mindset Advantage TeleMessaging was built on.

Real people. Reliable support. 24/7 coverage.

And a team focused on helping your business stay responsive when it matters most.

Ready to Give Your Business the Advantage?

Whether you need after-hours support, overflow coverage, dispatch services, or a full virtual receptionist solution, Advantage TeleMessaging can help.

Call (610) 372-5551 or visit advantagetelemessaging.com to learn more about customized answering services for your business.