Call Center & Answering Service News

Answering Service Case Study: Insurance Agency Helps Hundreds After Storm

Robin peered through the water cascading down her windows. Tree branches, roofing materials, and garbage streamed past her house in a swarm of debris, dirt, and rain. With a loud crack, she watched her 60-foot Sugar Maple tree split and crash to the ground, blocking the driveway. Then the lights went out.

Topics: Insider Call Center Business Answering Service HIPAA reports offs call offs report offs employee lawsuit Business solutions after-hours support full-time hire alternative telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members quality assurance team training help training employee training