Call Center & Answering Service News

Answering Service Case Study: Insurance Agency Helps Hundreds After Storm

Robin peered through the water cascading down her windows. Tree branches, roofing materials, and garbage streamed past her house in a swarm of debris, dirt, and rain. With a loud crack, she watched her 60-foot Sugar Maple tree split and crash to the ground, blocking the driveway. Then the lights went out.

Topics: Insider Call Center Business Answering Service HIPAA reports offs call offs report offs employee lawsuit Business solutions after-hours support full-time hire alternative telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members quality assurance team training help training employee training

Advantage TeleMessaging, Inc. Acquires A-Plus Answering Service

West Reading, PA – May 1, 2019 – Advantage TeleMessaging, Inc., a provider of contact center and telephone answering services, today    announced its acquisition of A-Plus Answering Service, a telephone    answering service based in Laureldale, PA. 

Topics: Insider Call Center Business Answering Service HIPAA reports offs call offs report offs employee lawsuit Business solutions after-hours support full-time hire alternative telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members

Spotlight on Drew

Berks County Living recently did a profile on Drew Ritter, owner and President of Advantage TeleMessaging, Inc. You can check it out here:
http://berkscountyliving.com/people/profiles/drew-ritter_1/
Topics: Insider Business