Call Center & Answering Service News

Answering Service Case Study: Insurance Agency Helps Hundreds After Storm

Robin peered through the water cascading down her windows. Tree branches, roofing materials, and garbage streamed past her house in a swarm of debris, dirt, and rain. With a loud crack, she watched her 60-foot Sugar Maple tree split and crash to the ground, blocking the driveway. Then the lights went out.

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Celebrating 25 Years Of Service

Advantage TeleMessaging, Inc. celebrated its 25th Anniversary on September 28th, 2019! Since 1994, they have been dedicated to the success of every one of their clients by striving to offer nothing less than excellence in customer service.

Advantage TeleMessaging, Inc. has grown from a one-agent, local answering service in West Reading, PA to a multi-award-winning, call management center with over 500 clients throughout the United States and Canada.

Advantage TeleMessaging, Inc. would like to express their gratitude to all of their clients throughout the years for helping them achieve this milestone. Here’s to another successful 25 years!

Please click on the following link to view our 25th Anniversary article courtesy of the Reading Eagle Newspaper: https://www.readingeagle.com/business-weekly/article/advantage-telemessaging-inc-celebrates-25th-anniversary.

 

 

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Providing Quality Answering Service Requires Ongoing, Intentional Effort

Businesses that care about their customers and callers want to provide a professional experience over the phone. That’s why most every organization cares about customer service quality, which is why they want an answering service that also stresses customer service quality.

Topics: Call Center Business Answering Service HIPAA reports offs call offs report offs Business solutions after-hours support full-time hire alternative telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members quality assurance team training help training employee training

ATSI Award Of Excellence Earned Five Years In A Row

We are excited to announce that Advantage TeleMessaging, Inc. has once again earned the Award of Excellence for Outstanding Service by the Association of TeleServices, International (ATSI)!
Topics: Call Center Business Answering Service HIPAA reports offs call offs report offs employee lawsuit Business solutions after-hours support full-time hire alternative telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members

Advantage TeleMessaging, Inc. Acquires A-Plus Answering Service

West Reading, PA – May 1, 2019 – Advantage TeleMessaging, Inc., a provider of contact center and telephone answering services, today    announced its acquisition of A-Plus Answering Service, a telephone    answering service based in Laureldale, PA. 

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Answering Service Case Study: Outsourcing Helps Family Dairy Retain Its Character

Inside the main office of the Strawberry Bluff Farm and Dairy, Leigh pinched the bridge of her nose and squeezed her eyes shut. She leaned back and sighed. She looked out across the rolling green fields dotted with the figures of 250 dairy goats and down at the stack of orders strewn on her desk.

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Why You Should Go with a Certified Answering Service

If you’ve shopped around for answering services, you’ve surely seen a pattern. What’s the one thing they all claim? Every answering service insists that they provide quality service. But as they say, talk is cheap. Can they backup their claim by actually doing what they say?

Topics: Call Center Business Answering Service HIPAA Business solutions after-hours support telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members