Begin by asking yourself one important question: “Do I want my business to continue working for me after I leave for the day?”
That’s where we come in. Having a highly trained, award-winning staff answer your phone calls after hours and care for your clients the way you’d like them treated, is one of the many benefits a quality answering service can offer.
Whether you want your routine messages handled professionally by a live agent instead of a voice recording or you need medical emergencies dispatched immediately for your medical practice, an answering service will accommodate your business.
With the thorough training our agents receive, they are prepared for any of our clients’ needs. Sometimes even the simplest thing, like hearing a professional, live voice listen to your clients’ concerns and assuring them of a return call will be enough to put their minds at ease.
Initial calls can cost businesses thousands of dollars; wouldn’t you rather have us make a good impression on your clients before you even get a chance to return their call?
Lastly, if security is your main concern, our answering service’s calls are all documented and recorded for both your clients’ protection and yours. All information is kept confidential.
We have affordable, cost effective rate plans to suit all of our clients’ needs. The most accurate way of answering your question is by discussing your requirements privately instead of just offering you a list of rates and fees. We will make sure that you are paying for exactly what services your business requires and never a dollar more.
At Advantage TeleMessaging, Inc. we believe in eliminating as much stress from your life as possible and our promise is to save you as much money as we can. If you are already using an answering service, we will conduct a free Invoice Analysis to determine if you are paying too much. If you are an existing client, we
will perform this in-depth analysis every month to make sure your rates compliment your needs fairly.
One of the largest misconceptions in the teleservices industry is that all answering services are the same. As with any business, different answering services have their own methods of training, professionalism, and quality care when it comes to servicing their clients and their callers.
Advantage TeleMessaging, Inc.’s core philosophy is to always operate under a Client First and Friendly Neighbor mentality. We hold our clients’ calls in the highest regard and ensure that our staff is rigorously trained to deliver nothing but excellence at every turn.
So what makes us different? We don’t just answer your phones, we help retain your client base and drive referrals; and we don’t just offer a friendly voice, but do our very best to improve your overall operations and help your business succeed.
That’s our promise, and that’s why we’re not the same.
Ask yourself these few questions:
- Does my phone ring off the hook without enough staff to answer all our calls?
- Am I losing opportunities or existing patients/clients due to long hold times, always having to leave voice messages and/or never being able to reach an office staff member due to the high volume of calls?
- Do I have after-hours calls forwarded to my personal telephone numbers, and those of my on call staff?
- Am I spread thin during and after business hours from the high volume of calls?
If you answered “yes” to any of these questions then it’s time to consult with us regarding answering service solutions.
We don’t just answer phones after-hours, but offer overflow call assistance during business hours as well. That means that if your staff members are tied up and unable to answer a call in time, the call will automatically cross over to one of our agents who will offer your caller a friendly voice and take a professional message. This way you never miss an opportunity.
This structure means that you pay for the amount we spend in your account as opposed to charging you for everything including dropped calls, solicitors and wrong numbers.
We charge in 6 second increments which means that if we are on the phone for 6 seconds- you are only
charged for the equivalent of 6 seconds not a whole minute like cell phone carriers charge customers. This way, if you get a number of solicitations in a night, for example, those calls will be quick and you will only be charged a fraction of what you normally would if we charged per call.
Another very important thing to consider is that when one of our agents patches a caller to an on call provider we stop the clock after disconnecting. This is important to consider because many answering services will continue to charge you after their agents have disconnected from the call. So they’re essentially charging you for doing nothing.
For any organization that is responsible for keeping their PHI/ePHI (Patient Health Information / Electronic Patient Health Information) safe and secure, it is imperative that you evaluate your current business practices to ensure that you are not found non-compliant.
For instance, did you know that standard SMS Text Messaging is NOT compliant? If not, that’s fine but you will need to update your communications protocol. Ask us about our Secure Messaging and Secure Messaging + services that act as standard text messages, but they are encrypted to give you peace of mind while exchanging PHI/ePHI.
We’ve got you covered!
Yes. We are always accessible and you will always reach a live agent no matter what time of day.
Do you need to speak to our owner about an account issue during business hours? Great, he’s available!
Do you need to speak with the shift supervisor about something in particular, such as an on call change? No problem, they’re available!
We are always here for you - no matter the situation.
