Call Center & Answering Service News

Answering Service Case Study: Outsourcing Helps Family Dairy Retain Its Character

Inside the main office of the Strawberry Bluff Farm and Dairy, Leigh pinched the bridge of her nose and squeezed her eyes shut. She leaned back and sighed. She looked out across the rolling green fields dotted with the figures of 250 dairy goats and down at the stack of orders strewn on her desk.

Topics: Call Center Business Answering Service call offs report offs Business solutions after-hours support full-time hire alternative telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members

Answering Service Case Study: Properly Handling Employee Call Offs

The phone was ringing before Lauren could even sit down. She answered it. It was her boss, Michael Reite, the executive vice-president of human resources. She listened while he rushed through his news.

Topics: Call Center Business Answering Service HIPAA reports offs call offs employee lawsuit