Call Center & Answering Service News

ATSI Award Of Excellence Earned Five Years In A Row

We are excited to announce that Advantage TeleMessaging, Inc. has once again earned the Award of Excellence for Outstanding Service by the Association of TeleServices, International (ATSI)!
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Advantage TeleMessaging, Inc. Acquires A-Plus Answering Service

West Reading, PA – May 1, 2019 – Advantage TeleMessaging, Inc., a provider of contact center and telephone answering services, today    announced its acquisition of A-Plus Answering Service, a telephone    answering service based in Laureldale, PA. 

Topics: Insider Call Center Business Answering Service HIPAA reports offs call offs report offs employee lawsuit Business solutions after-hours support full-time hire alternative telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members

Answering Service Case Study: Properly Handling Employee Call Offs

The phone was ringing before Lauren could even sit down. She answered it. It was her boss, Michael Reite, the executive vice-president of human resources. She listened while he rushed through his news.

Topics: Call Center Business Answering Service HIPAA reports offs call offs employee lawsuit