Call Center & Answering Service News

Answering Service Case Study: Insurance Agency Helps Hundreds After Storm

Robin peered through the water cascading down her windows. Tree branches, roofing materials, and garbage streamed past her house in a swarm of debris, dirt, and rain. With a loud crack, she watched her 60-foot Sugar Maple tree split and crash to the ground, blocking the driveway. Then the lights went out.

Topics: Insider Call Center Business Answering Service HIPAA reports offs call offs report offs employee lawsuit Business solutions after-hours support full-time hire alternative telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members quality assurance team training help training employee training

Celebrating 25 Years Of Service

Advantage TeleMessaging, Inc. celebrated its 25th Anniversary on September 28th, 2019! Since 1994, they have been dedicated to the success of every one of their clients by striving to offer nothing less than excellence in customer service.

Advantage TeleMessaging, Inc. has grown from a one-agent, local answering service in West Reading, PA to a multi-award-winning, call management center with over 500 clients throughout the United States and Canada.

Advantage TeleMessaging, Inc. would like to express their gratitude to all of their clients throughout the years for helping them achieve this milestone. Here’s to another successful 25 years!

Please click on the following link to view our 25th Anniversary article courtesy of the Reading Eagle Newspaper: https://www.readingeagle.com/business-weekly/article/advantage-telemessaging-inc-celebrates-25th-anniversary.

 

 

Topics: Call Center Business Answering Service HIPAA reports offs call offs report offs employee lawsuit Business solutions after-hours support full-time hire alternative telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members quality assurance team training help training employee training

Providing Quality Answering Service Requires Ongoing, Intentional Effort

Businesses that care about their customers and callers want to provide a professional experience over the phone. That’s why most every organization cares about customer service quality, which is why they want an answering service that also stresses customer service quality.

Topics: Call Center Business Answering Service HIPAA reports offs call offs report offs Business solutions after-hours support full-time hire alternative telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members quality assurance team training help training employee training

ATSI Award Of Excellence Earned Five Years In A Row

We are excited to announce that Advantage TeleMessaging, Inc. has once again earned the Award of Excellence for Outstanding Service by the Association of TeleServices, International (ATSI)!
Topics: Call Center Business Answering Service HIPAA reports offs call offs report offs employee lawsuit Business solutions after-hours support full-time hire alternative telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members

Advantage TeleMessaging, Inc. Acquires A-Plus Answering Service

West Reading, PA – May 1, 2019 – Advantage TeleMessaging, Inc., a provider of contact center and telephone answering services, today    announced its acquisition of A-Plus Answering Service, a telephone    answering service based in Laureldale, PA. 

Topics: Insider Call Center Business Answering Service HIPAA reports offs call offs report offs employee lawsuit Business solutions after-hours support full-time hire alternative telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members

Answering Service Case Study: Outsourcing Helps Family Dairy Retain Its Character

Inside the main office of the Strawberry Bluff Farm and Dairy, Leigh pinched the bridge of her nose and squeezed her eyes shut. She leaned back and sighed. She looked out across the rolling green fields dotted with the figures of 250 dairy goats and down at the stack of orders strewn on her desk.

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Why You Should Go with a Certified Answering Service

If you’ve shopped around for answering services, you’ve surely seen a pattern. What’s the one thing they all claim? Every answering service insists that they provide quality service. But as they say, talk is cheap. Can they backup their claim by actually doing what they say?

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Construction Company Benefits from Expanding Their Answering Service’s Role

Tim Koenig poked his head in David Lynde’s office Monday afternoon, wearing a big grin. “We got the Fitzgerald Natatorium job!”

David beamed. “That’s a 2.6 million dollar project!”

“I know,” Tim replied. “I quoted it, remember?” 

“Well, now that we’ve got it, how are we going to manage it?” David asked.

“That’s your department, not mine. I do know that we seriously need to do something to track shipments. We have a $10,000 a day fine for every day this thing runs over schedule. This job can put us on the map, but it can ruin us if we’re not careful.”

“I’ll get to work on it,” David said.

The next day, Tim dropped in again. “You know David, I think we should just hire a full-time guy to coordinate this stuff. What it could cost us in fines would more than pay for him.”

“What do we do with him once the job is finished?” David asked. “Let him go?”

“I’d hope we could keep him, but if not we’ll just lay him off,” replied Tim.

“I don’t feel comfortable doing that,” David said. “But I’ve got an idea, let’s talk about this again tomorrow.” David reached for his phone.

On Wednesday, Tim was back. “Well, David, what’s your solution?”

“I’m outsourcing this to our answering service,” David said.

“You’re kidding! This isn’t just taking messages. We need someone who can coordinate shipments from our dealers, distributors, and subcontractors.”

“You’re right, and I’m not kidding.” David’s face showed just how serious he was. “The project schedule is already in a database. They just need to log shipment confirmations, contact companies who don’t respond, and let me know of any potential delays.”

“I don’t like it, David.” Tim shook his head. “We should just hire someone and be done with it.”

“Don’t worry” David replied. “This is an affordable way for us to get excellent help immediately. Trust me.”

A month later, construction was well underway. Tim dropped by David’s office. “How’s the Fitzgerald project going?” 

“We’re on time and on budget,” David replied. 

“That’s what I wanted to hear!”

“I told you to trust me.” David smiled. 

 

Drew Ritter is the Owner & President of Advantage TeleMessaging, Inc. Contact us to learn how a telephone answering service can answer your calls 24/7 to better serve your customers. 

Topics: Call Center Business Answering Service Business solutions after-hours support full-time hire alternative telephone support

Answering Service Case Study: Properly Handling Employee Call Offs

The phone was ringing before Lauren could even sit down. She answered it. It was her boss, Michael Reite, the executive vice-president of human resources. She listened while he rushed through his news.

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