On The Line

Real Talk on Answering Services, Call Management, and 24/7 Customer Experience

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Business

2 min read

Providing Quality Answering Service Requires Ongoing, Intentional Effort

Joseph Kohalmi: Aug 5, 2026, 9:30:00 AM

Businesses that care about their customers and callers want to provide a professional experience over the phone. That’s why most every organization...

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1 min read

Telephone Answering Service Helps Business Grow

Drew Ritter: Jul 17, 2026, 2:45:00 PM

Dennis Harris, owner of ACSI Business Machines faced a problem. His office machine business had a high number of calls at certain times of the day...

Call Center Business Answering Service

3 min read

How Missed Calls Are Quietly Costing Your Business Money

Advantage TeleMessaging, Inc.: Jun 19, 2026, 4:53:54 PM

Most businesses don’t realize how much revenue they lose from missed calls.

Business

1 min read

Answering Service Case Study: Insurance Agency Helps Hundreds After Storm

Drew Ritter: May 21, 2026, 6:15:00 PM

Robin peered through the water cascading down her windows. Tree branches, roofing materials, and garbage streamed past her house in a swarm of...

Insider Call Center Business Answering Service HIPAA reports offs call offs report offs employee lawsuit Business solutions after-hours support full-time hire alternative telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members quality assurance team training help training employee training

Celebrating 25 Years Of Service

Joseph Kohalmi: Oct 1, 2019, 11:30:00 AM

Advantage TeleMessaging, Inc. celebrated its 25th Anniversary on September 28th, 2019! Since 1994, they have been dedicated to the success of every...

Call Center Business Answering Service HIPAA reports offs call offs report offs employee lawsuit Business solutions after-hours support full-time hire alternative telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members quality assurance team training help training employee training

ATSI Award Of Excellence Earned Five Years In A Row

Joseph Kohalmi: Jun 14, 2019, 4:52:51 PM

We are excited to announce that Advantage TeleMessaging, Inc. has once again earned the Award of Excellence for Outstanding Service by the...

1 min read

Advantage TeleMessaging, Inc. Acquires A-Plus Answering Service

Joseph Kohalmi: May 21, 2019, 12:52:40 PM

West Reading, PA – May 1, 2019 – Advantage TeleMessaging, Inc., a provider of contact center and telephone answering services, today announced its...

2 min read

Answering Service Case Study: Outsourcing Helps Family Dairy Retain Its Character

Drew Ritter: Feb 27, 2019, 5:02:13 PM

Inside the main office of the Strawberry Bluff Farm and Dairy, Leigh pinched the bridge of her nose and squeezed her eyes shut. She leaned back and...

Call Center Business Answering Service call offs report offs Business solutions after-hours support full-time hire alternative telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members

2 min read

Why You Should Go with a Certified Answering Service

Joseph Kohalmi: Jan 14, 2019, 11:11:52 AM

If you’ve shopped around for answering services, you’ve surely seen a pattern. What’s the one thing they all claim? Every answering service insists...

Call Center Business Answering Service HIPAA Business solutions after-hours support telephone support need help after-hours for business virtual receptionist award winning telephone agents can't afford receptionist can't afford on call members

1 min read

Construction Company Benefits from Expanding Their Answering Service’s Role

Drew Ritter: Oct 9, 2018, 12:38:45 PM

Tim Koenig poked his head in David Lynde’s office Monday afternoon, wearing a big grin. “We got the Fitzgerald Natatorium job!” David beamed. “That’s...

Call Center Business Answering Service Business solutions after-hours support full-time hire alternative telephone support

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