On The Line

3 min read

The Real Cost of Hiring an In-House Receptionist vs. an Answering Service

Most businesses eventually hit the same problem. The phones are ringing too often. Staff members are overwhelmed. Calls are getting missed. And...

3 min read

AI vs. Live Receptionists: What Businesses Really Need in 2026

Artificial intelligence is changing how businesses handle communication. AI receptionists can answer calls instantly. They can route callers....

3 min read

What Patients Expect When They Call Your Practice After Hours

Healthcare doesn’t stop when your office closes. Patients still have questions. Prescription concerns still happen. Symptoms still appear late at...

1 min read

Answering Service Case Study: Insurance Agency Helps Hundreds After Storm

Robin peered through the water cascading down her windows. Tree branches, roofing materials, and garbage streamed past her house in a swarm of...

Celebrating 25 Years Of Service

Advantage TeleMessaging, Inc. celebrated its 25th Anniversary on September 28th, 2019! Since 1994, they have been dedicated to the success of every...

2 min read

Providing Quality Answering Service Requires Ongoing, Intentional Effort

Businesses that care about their customers and callers want to provide a professional experience over the phone. That’s why most every organization...

ATSI Award Of Excellence Earned Five Years In A Row

We are excited to announce that Advantage TeleMessaging, Inc. has once again earned the Award of Excellence for Outstanding Service by the...

1 min read

Advantage TeleMessaging, Inc. Acquires A-Plus Answering Service

West Reading, PA – May 1, 2019 – Advantage TeleMessaging, Inc., a provider of contact center and telephone answering services, today announced its...

2 min read

Answering Service Case Study: Outsourcing Helps Family Dairy Retain Its Character

Inside the main office of the Strawberry Bluff Farm and Dairy, Leigh pinched the bridge of her nose and squeezed her eyes shut. She leaned back and...

2 min read

Why You Should Go with a Certified Answering Service

If you’ve shopped around for answering services, you’ve surely seen a pattern. What’s the one thing they all claim? Every answering service insists...