On The Line

Real Talk on Answering Services, Call Management, and 24/7 Customer Experience

Stay Ahead of Every Call

Call Center (2)

banner_lg copy-2

2 min read

Answering Service Case Study: Properly Handling Employee Call Offs

Joseph Kohalmi: Aug 23, 2018, 11:00:49 AM

The phone was ringing before Lauren could even sit down. She answered it. It was her boss, Michael Reite, the executive vice-president of human...

Call Center Business Answering Service HIPAA reports offs call offs employee lawsuit
Read More
4 Years 2018

1 min read

Advantage TeleMessaging, Inc. Wins Coveted Industry Award of Excellence

Advantage TeleMessaging, Inc.: Jun 25, 2018, 11:27:09 AM

We are excited to announce that Advantage TeleMessaging, Inc. has once again earned the Award of Excellence for Outstanding Service by the...

Call Center Business Answering Service
Read More
banner_lg copy-1

2 min read

Providing Quality Answering Service Requires Ongoing, Intentional Effort

Drew Ritter: Jun 18, 2018, 4:28:51 PM

Providing Quality Answering Service Requires Ongoing, Intentional Effort

Call Center Business Answering Service
Read More
banner_lg copy-1

1 min read

Are You Ready To Take The Call?

Peter DeHaan: May 29, 2018, 2:47:16 PM

Dazed, Bill Mason cradled his head in his trembling hands. Five minutes before, his line supervisor had rushed into his office reporting that the...

Call Center Business Answering Service
Read More
secure_messaging

2 min read

Are you HIPAA-Compliant?

Advantage TeleMessaging, Inc.: Feb 25, 2018, 3:50:45 AM

HIPAA-compliance is a vital practice all businesses must adhere to when handling Protected Health Information (PHI) and Electronic Patient Health...

Call Center Business Answering Service HIPAA
Read More
Prev 1 2