Absolutely not!
We are here to serve our clients who depend on us and have no plans on going anywhere!
We are also considered a Life Sustaining Business because we dispatch calls to healthcare workers across the country.
Yes and we will remain open.
We dispatch calls to healthcare workers across the country.
- Regularly Disinfecting Common Work Spaces & Equipment
- Providing Staff With Access To Hand Sanitizer And Disinfecting Supplies
- Providing Staff With A Company-Paid Telemedicine Benefit For Their Families
- Restricting Company Travel As Well As Visitation To Our Call Center
- Allowing Qualified Staff To Work From A Secure, Remote Location
Why yes... yes we are.
Depending on where you are located, there may be restrictions on whether your business/office can remain open for the next several weeks. We are noticing that a lot of our clients are forwarding their phones to us, closing their offices and moving to a work-from-home environment.
Due to the higher-than-usual call volume, we ask that you send all account questions, changes and on call schedules to manager@advantagetelemessaging.com.
This way, you will not be tying up an agent making that agent available to answer more incoming calls which helps to lower everyone's wait times.
We understand that as the situation develops, so might your operations.
To allow our agents to focus on the immediate needs of your callers, we are asking that you e-mail all account & on call changes to manager@advantagetelemessaging.com versus calling in to our support staff.
By doing so, a support ticket will be created and our team can work on your changes in the order in which they were received.
In addition, you will not be tying up an agent making that agent available to answer more incoming calls which helps to lower everyone's wait times.
Hopefully not long at all.
Due to the volume of requests we are receiving, we are making programming changes in the order they were received.
By emailing your changes to manager@advantagetelemessaging.com, we will be able to easily communicate with you once the changes have been programmed.
The fastest and most efficient way to get your messages is to utilize some form of Text Messaging (SMS).
If you work in the medical field, you will need to use our HIPAA-compliant Secure Messaging Plus (SM+) app for smartphones and tablets.
Both SMS and SM+ offer message delivery that is near-instant.
E-mail manager@advantagetelemessaging.com for additional information.
Due to the higher-than-usual call volume, if you normally call into our call center in the morning to retrieve your previous day's messages, we may move you toward something more electronic.
We can fax your messages, e-mail them to you (or a distribution list) and we even offer online message retrieval through our IntelliSite portal.
By moving to fax, e-mail or Intellisite, you are not tying up an agent to read your messages to you and making that agent available to answer more incoming calls. This will help lower everyone's wait times.
E-mail manager@advantagetelemessaging.com for additional information.
Advantage TeleMessaging, Inc. can work with you to design a solution that can help you get through this unprecedented time. We have numerous options to help your staff in the event they have to work from home.
We can set up an automated phone tree for you during hours and assign your personnel extensions ("Press 1 For Sales, Press 2 For Bob, Press 3 For Jane", etc.). We can then have those calls routed right to the appropriate person.
After hours, we can automatically switch your account to the more traditional answering service system currently in place.
E-mail manager@advantagetelemessaging.com for additional information.
We can add a voicemail pre-screen to your account.
This is a recorded greeting that will play to your caller announcing that your office is closed.
We can program it so your callers have the option to reach one of our agents in the event of an emergency.
E-mail manager@advantagetelemessaging.com for additional information.
Absolutely!
We have an online portal called "IntelliSite". This secure web portal will allow your team to perform tasks such as checking in for messages or managing on call schedules.
E-mail manager@advantagetelemessaging.com for additional information.
Of course!
To receive invoices via e-mail, all we need to know is what e-mail address(es) to send the invoices to.
To make payments, simply click "Pay Online" from the menu bar of our website. We use PayPal which is a world leader in secure, online payment transactions. It’s safe, secure and easy to use!
Looking to put things on auto-pilot? You can also sign up for our convenient Auto-Pay program.
E-mail manager@advantagetelemessaging.com for additional information.
US Territories
Canada
Yes. We are always available!
We are always here for you - no matter the situation.
However, given the volume of support requests we are receiving, we prefer you email your account questions and updates to manager@advantagetelemessaging.com versus calling in.
This way, you will not be tying up an agent making that agent available to answer more incoming calls which helps to lower everyone's wait times.
