Will my callers always reach a live agent?
That's up to you - and we'll help you set it up right.
That's up to you.
Most clients choose to have every call answered by a live agent. This gives your callers a consistent, professional experience.
You also have the option to use a short pre-screen message for non-urgent calls. This can help reduce unnecessary usage while still giving urgent callers immediate access to a live agent.
We'll help you set this up in a way that fits your workflow.