Advantage TeleMessaging, Inc. is one of only 34 call centers in all of North America to achieve 24/7 Gold industry certiﬁcation from the Association of TeleServices, International (ATSI) and have agents and supervisors on staff who are also ATSI certiﬁed.
ATSI Award of Excellence recognizes that excellence requires a level of service that considers the caller first in every aspect of the call. This award is earned by a company through the judging the handling of calls placed by mystery callers and judged against specific criteria.
We have been with Advantage TeleMessaging for very many years. Clearly, the team at ATM takes their callers’ needs very seriously. They have always provided our clients with high quality, professional, friendly service when we are not available to answer calls ourselves. The management team is always quick to respond to any issues that may arise and is always willing to work with whatever special needs we may have.
As a Home Health Care provider, our senior clients’ needs do not go away simply because it is Saturday, so it is critical to our business to have a professional and warm extension of our Right at Home team there to reassure our clients, even after office hours. Your team does this every time, at a fee that more than fits our budget-conscious young company.